DIGITAL DOWNLOAD POLICY

Overview

At Prince Designs, we provide high-quality architectural floor plans delivered as instant digital downloads. Due to the immediate nature of digital product delivery and the intellectual property contained within these files, all sales are final.

By purchasing from Prince Designs, you acknowledge that you have read, understood, and agree to this policy. Please review all product details carefully before completing your purchase.

Digital Product Nature

All Prince Designs products are delivered as instant digital downloads including:

• CAD Files: Professional architectural drawings in AutoCAD format. If needed
• PDF Plans: Construction-ready floor plans and elevations
• Technical Documentation: Specifications and building details
• Site Plans: Property layout and landscaping guidance (when purchased)

Due to the instant delivery and intellectual property nature of these digital products, we cannot offer refunds once the download has been completed.

No Refund Policy

Final Sale Terms

All purchases are final. We do not provide refunds, returns, or exchanges for any digital floor plan products under any circumstances.

Why No Refunds?

• Instant Digital Delivery: Products are immediately accessible upon purchase completion
• Intellectual Property: Floor plans contain valuable architectural designs and proprietary information
• File Reproduction: Digital files can be easily copied and distributed once downloaded
• Industry Standard: No refund policies are standard practice for digital architectural products

Limited Exceptions

Technical Issues Only

The only circumstances where we may consider assistance are legitimate technical issues:

• Download Failure: Technical problems preventing initial file download
• Corrupted Files: Files that are genuinely damaged or unreadable
• Payment Errors: Duplicate charges due to payment processing errors
• Wrong Product Delivered: System error delivering incorrect floor plan

Resolution Process

For technical issues, we will:

1. Investigate the technical problem thoroughly
2. Attempt to resolve the issue by providing working files
3. Offer technical support to ensure proper file access
4. In extreme cases of system failure, provide store credit for future purchases

Customer Responsibility

Pre-Purchase Review

Before purchasing, customers are responsible for:

• Product Review: Carefully examining all product images, specifications, and descriptions
• Size Verification: Confirming square footage, room counts, and dimensions meet your needs
• Style Assessment: Ensuring the architectural style fits your project requirements
• Local Compliance: Verifying plans can be adapted for local building codes and regulations
• Lot Compatibility: Confirming the plan is suitable for your specific lot size and conditions

File Management

After purchase, customers are responsible for:

• Downloading files promptly after purchase
• Creating backup copies of all downloaded files
• Ensuring proper software compatibility for file viewing
• Securing files according to licensing terms

Technical Support

Available Support

While we cannot offer refunds, we do provide comprehensive technical support:

• Download Assistance: Help with accessing and downloading purchased files
• File Format Support: Guidance on opening and using different file formats
• Technical Troubleshooting: Assistance with file compatibility and viewing issues
• Product Information: Clarification on plan specifications and details

Modification Services

For customers needing changes to purchased plans, we offer:

• Custom modification services (additional fees apply)
• Site-specific adaptations
• Room layout adjustments
• Code compliance modifications

Policy Updates

This Digital Download Policy may be updated periodically to reflect changes in our business practices or legal requirements. Customers will be notified of significant changes via:

• Email notification to registered customers
• Website announcement banner
• Updated "Last Modified" date on this page

Continued use of our services after policy updates constitutes acceptance of the new terms.